Senior Researcher
Colleen Dobson, M.S., is a Senior Researcher at L&M Policy Research with over a decade of experience conducting qualitative research to support health care communication and evaluation projects, with a particular focus on Medicare and the Health Insurance Marketplace. Ms. Dobson has conducted hundreds of in-depth interviews and focus groups with consumer audiences including Medicare beneficiaries and their caregivers, Marketplace enrollees, uninsured individuals, and individuals with disabilities and chronic conditions. She has also led key informant interviews and focus groups with consumer groups, providers, and state and local government.
Ms. Dobson currently manages a consumer research contract for the Centers for Medicare and Medicaid Services (CMS) to support the development and improvement of Medicare decision-support tools. She has conducted dozens of projects aimed at improving communication about Medicare coverage and plan choice. These include developing and testing web- and paper-based materials about Medicare enrollment and coverage decisions, usability testing of online content and tools, and research to inform Medicare outreach messages and strategies. She also contributes to several of the firm’s Medicare policy evaluation and technical assistance projects.
Ms. Dobson holds a Master of Science from the Harvard School of Public Health and a Bachelor of Arts in psychology from the University of Delaware.
