Lauren Blatt is a senior researcher at L&M. She has spent nearly 20 years using qualitative and quantitative research methods and analyses to inform, evaluate, and improve health care programs and performance. Ms. Blatt is also experienced in developing outreach, education, and application and decision-support materials and tools for a variety of target audiences and has conducted hundreds of key informant interviews, in-depth cognitive and usability interviews, focus groups, and small group discussions with consumers, Medicare beneficiaries and their caregivers, health care providers, and other professionals.
Ms. Blatt is currently leading a project to conduct consumer research to improve Marketplace tools, outreach, and education programs. Since 2012, she has led dozens of projects on the web tools currently available on HealthCare.gov, and has conducted formative research, usability testing, consumer testing, survey research, and end-to-end testing for both the individual and SHOP Marketplaces. Ms. Blatt has also led projects that support the Centers for Medicare & Medicaid Services’ public reporting of health care quality information, including the development and usability of Physician Compare and Home Health Compare web tools, and participated in projects on the Medicare.gov homepage, Medicare Plan Finder, and Hospital Compare web tools.
Ms. Blatt holds a B.A., summa cum laude, in economics from the University of Pennsylvania.