Projects
From multi-year task orders with a team of subcontractors to smaller-scale individual research efforts, L&M has led dozens of research projects from government agencies, as well as private clients. See below for a selection of our projects.
Medicare Decision Support
Centers for Medicare & Medicaid Services (CMS), September 2021 through September 2024
Project Description
L&M performs qualitative research to provide CMS with the consumer perspectives needed to inform efforts to develop and improve Medicare decision support resources. This research involves usability testing; conducting in-depth interviews, focus groups, small group discussions, and dyads/triads; hosting online forums and panels; conducting literature reviews, environmental scans, and desk audits; completing competitive analysis of industry practices and service blueprints; and performing secondary analysis of previous user research studies. L&M’s research audiences include Medicare beneficiaries (aged 65+ and/or disabled), individuals who will soon age into Medicare (“coming-of-agers”); informal caregivers; community partners such as the State Health Insurance & Assistance Program (SHIPs); minority and disparate populations; and Spanish-speaking individuals. L&M synthesizes research findings and lessons learned across target populations and details the team’s recommended strategies for implementing easy-to-navigate and appealing decision support tools and materials.
