We take great pride in providing clients with the highest quality of research and reports on time and within budget. Our combined dedication to client objectives and impeccable integrity has earned us a reputation as a trusted, reliable partner.
Explore our Projects Learn about our Services and Capabilities
From multi-year task orders with a team of subcontractors to smaller-scale individual research efforts, L&M has led dozens of research projects from government agencies, as well as private clients. See below for a selection of our projects.
Centers for Medicare & Medicaid Services (CMS), September 2021 through September 2024
L&M conducts qualitative research to offer CMS valuable consumer insights that guide the development and improvement of Medicare decision support resources. Decision support resources are tools or services designed to help individuals, health care providers, and organizations make informed decisions about Medicare options and benefits. This research involves a variety of methods including usability testing, in-depth interviews, focus groups, small group discussions, and dyads/triads. It also involves hosting online forums and panels, conducting literature reviews, environmental scans, and desk audits, as well as performing competitive analysis of industry practices and service blueprints. Additionally, we conduct secondary analysis of previous user research studies. L&M’s research audiences include Medicare beneficiaries (aged 65+ and/or disabled), individuals approaching Medicare eligibility (“coming-of-agers”); informal caregivers; community partners such as the State Health Insurance & Assistance Program (SHIPs); minority and disparate populations; and Spanish-speaking individuals. L&M integrates findings from these diverse groups to recommend strategies for creating user-friendly and appealing decision support tools and materials.
