Contracting

Period of Performance: September 15, 2022 to September 14, 2029.

L&M currently holds an indefinite delivery/indefinite quantity (IDIQ) contract with the Centers for Medicare & Medicaid Services (CMS) to conduct qualitative and quantitative research to support the implementation and assessment of CMS communication efforts. 

Recent task order contracts awarded under this IDIQ include:

• “Consumer Research on Communicating Coverage, Choice and Quality.” The contract includes two main tasks around Beneficiary Use of Quality Information in Decision-Making and Enhancing Surveys of Patient Experience and Patient-Reported Outcomes, through environmental scans and literature reviews; interviews with CMS leadership, technical leads, or external experts; and interviews with consumers. The results of the research will be used to enhance patient experience and patient-reported outcomes surveys.

• “Consumer Research to Improve Health Insurance Marketplace Experience, Choice, and Decision-Making.” The contract includes consumer and usability testing of wireframes, Web tool prototypes, and live website for the Health Insurance Marketplace (www.HealthCare.gov); testing of outreach and educational materials; formative research with potential users of HealthCare.gov; survey analyses; and message, terminology, concept, and creative testing to inform the development of outreach and education strategies. The results of the research will inform a comprehensive synthesis and recommendations report to assist CMS in developing the tools on the Marketplace.

• "Research to Support Medicare Decision-Making Tools and Information." The contract provides qualitative research support to provide CMS with the consumer perspectives needed to inform efforts to develop and improve Medicare decision support resources. This research involves usability testing; in-depth interviews, focus groups, small group discussions, and dyads/triads; online forums and panels; literature reviews, environmental scans, and desk audits; competitive analysis of industry practices and service blueprints; and secondary analysis of previous user research studies.

• "Research to Support Medicare Innovations Communication." To help address the unique challenges of the Open Enrollment Period (OEP) campaign and empower beneficiaries to feel confident in reviewing and comparing their options, the contract informs the development of effective messages and materials to encourage beneficiaries to review and compare their options through quantitative and mixed methods research to provide CMS with the consumer perspectives on a variety of Medicare topics.

Period of Performance: October 1, 2022 to September 30, 2027.

L&M holds an indefinite delivery/indefinite quantity (IDIQ) contract with the Medicare Payment and Advisory Commission (MedPAC or the Commission). The purpose of the contract is to provide MedPAC with a fast and flexible mechanism for undertaking defined projects on a potentially wide range of topics relating to Medicare.

Period of Performance: September 25, 2024 to September 24, 2029

L&M holds an indefinite delivery/indefinite quantity (IDIQ) contract with Health Resources and Services Administration (HRSA) to provide evaluations and evidence-building activities in support of Bureaus and Offices within HRSA. These activities may include evaluations, policy analyses, descriptive research studies, as well as activities such as the development, implementation, and analyses of quality improvement projects to identify programmatic best practices (e.g., through assessing grantee satisfaction, patient satisfaction, or customer experience), assessment of evaluation capacity, and the development and implementation of performance and quality measurement tools and data collection methods to monitor program performance.

Period of Performance: October 1, 2025 to September 30, 2035

L&M holds an indefinite delivery/indefinite quantity (IDIQ) contract with the Medicaid and CHIP Payment and Access Commission (MACPAC) to provide qualitative and quantitative research services to support the Commission’s mission to disseminate policy and data analysis on a wide range of topics related to Medicaid and CHIP. Qualitative research activities may include convening, soliciting, and analyzing information from stakeholders through site visits, structured interviews, and expert roundtables. L&M may also support conducting information syntheses (e.g., analysis of published or grey literature, state and federal policies, state plan amendments, waivers, managed care contracts). Quantitative research activities may include conducting limited surveys and analyzing survey and administrative data.