The prevention of health care-associated infections (HAIs) is a top priority for public health officials, with agencies across the Department of Health and Human Services (HHS) escalating efforts to reduce, treat, and inform the public about HAIs. The Office of the Assistant Secretary of Health (ASH), Region VI, is leading one such effort, planning a consumer Web site with information about HAIs to raise awareness and assist consumers in making informed health care choices.

Region IV contracted with L&M to conduct formative research to support the development of the Web site's elements. L&M's key tasks include: